Refund policy

All of our products are custom-made and personalized, which means we do not accept returns, refunds, or cancellations once an order is placed. Refunds are not provided in the event of event cancellations (e.g., weddings or graduations). If your order arrives damaged or contains a production error, please contact us within 5 days of delivery with a photo of the issue. We’ll do our best to resolve it on a case-by-case basis.

We are committed to quality and want you to be satisfied with your order.

You can directly email me at Kerry@hellolovegoods.com